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Customers using this code may be making a complaint about BT. It is in the interests of the company to make this task as simple as possible and not to exasperate the situation. The design is therefore user-friendly, clear and easy to use. Nigel Abbey Design 1998. |
BT Code of practice for consumers.
An important document for BT, this code was designed
to be easily navigated. Each area of interest is colour coded in the text
to help the reader find the correct
section quickly.